Other Important Information

Access to Patient Information

All patients have access to their own medical records, under Access to Medical Records Regulations (1990). We will not give access to anybody requesting information about you without signed authority form yourself.

Rights & Responsibilities of Patients

It is very important that you contact us as soon as possible if you are not able to keep your appointment. This ensures that the Doctors/Nurse time is not wasted, and will allow another patient to be seen. Patients failing to attend booked appointments will be informed by post that if they continue to miss appointments they may be removed from the list.

Patient Comments

Any comments or suggestions are welcomed. A suggestion box is provided in the main waiting area.

Complaints

The practice operates a procedure to deal with any complaints received. Please ask our Practice Manager for further details.

Violence & Abuse

This practice will not tolerate violence and verbal abuse towards any member of staff. Violent and abusive patients will be reported to the Police and removed from the Doctors list.